It’s a multiphased project that will see the Cheers CRM enabling Sentara Health’s clinical access center to view all of the patient information in one dashboard, including scheduled appointments, bills and claims, and previous…
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AI and automation are all the buzz in healthcare technology right now. There's a feeling that if you're not doing it, then you're doing something wrong. The challenge for healthcare IT leaders is that…
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1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
What You Should Know: – Opkit, a generative AI call center for the healthcare industry, announces its HIPAA-compliant, AI-powered software platform that automates back office phone calls for medical clinics. – The platform manages outbound calls…
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Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch…
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The following is a guest article by Kristin Quinlan, CEO at Certified Languages International (CLI)
With 1 in 5 residents speaking a language other than English at home and an expanding diversity of languages spoken…
What You Should Know:
– Pager Health, a virtual-care platform, announces the development of three new generative AI (GenAI) applications designed to streamline care navigation and personalize member experiences.
– The strategic integration partnership with Google…
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While it may be true that the EHR is the main tool for a clinician, the same is not true for patients. Patient data is stored in a wide variety of systems including a…
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The Acquisition Enables a Solution that Drives 58% Higher Patient Engagement, 10% Reduction in Hospital Readmission Rate, and Reduces Call Center Wait Times by 35%
Expanded Fabric Capabilities Address Clinical Capacity Constraints Through a Solution…
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For healthcare consumers, the patient journey is more complicated and frustrating than ever. But with far more choices of primary care providers, specialists, health insurers, coverage plans, where they get their prescriptions filled, and…
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