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Talkie.ai Scales Complex Call Center Interactions

Healthcare IT Today
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139 views 3 months ago Healthcare IT Today Interviews
Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day. Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls. Learn more about Talkie.ai: https://talkie.ai/ Health IT Community: https://www.healthcareittoday.com/ ...more
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Talkie.ai Scales Complex Call Center Interactions
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139Views
Feb 202025
Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to deal with 20 times as many calls as they get at other times of the day. Health care institutions can’t scale the staff to handle these interactions, 70% of which take place on voice calls. Andruszkiewicz says that a patient often waits more than four minutes just for a call to be picked up. The providers miss 30-40% of the calls. Learn more about Talkie.ai: https://talkie.ai/ Health IT Community: https://www.healthcareittoday.com/
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