If playback doesn't begin shortly, try restarting your device.
•
You're signed out
Videos you watch may be added to the TV's watch history and influence TV recommendations. To avoid this, cancel and sign in to YouTube on your computer.
CancelConfirm
Share
An error occurred while retrieving sharing information. Please try again later.
119 views • Nov 6, 2024 • Healthcare IT Today Interviews
Show less
AI and automation are all the buzz in healthcare technology right now. There's a feeling that if you're not doing it, then you're doing something wrong. The challenge for healthcare IT leaders is that they aren't sure the best ways to leverage AI and automation. Plus, they're asking which are real and which aren't truly tested on healthcare problems.
To learn more about this topic, we sat down with Chris House, CTO at HealthAxis, to talk about some of the ways they're seeing AI and automation used in healthcare to drive efficiency and empower staff. We start off the interview talking about AI and how HealthAxis is using it to optimize call center operations. Plus, he shares some of the key improvements these AI-driven tools have brought to the customer interactions. This included things like reduced average handle time (AHT) and improved agent productivity.
Learn more about HealthAxis: https://healthaxis.com/
Health IT Community: https://www.healthcareittoday.com/…...more
AI & Automation-Driven Efficiency: Driving Improvement Across the Healthcare Ecosystem
1Likes
119Views
Nov 62024
AI and automation are all the buzz in healthcare technology right now. There's a feeling that if you're not doing it, then you're doing something wrong. The challenge for healthcare IT leaders is that they aren't sure the best ways to leverage AI and automation. Plus, they're asking which are real and which aren't truly tested on healthcare problems.
To learn more about this topic, we sat down with Chris House, CTO at HealthAxis, to talk about some of the ways they're seeing AI and automation used in healthcare to drive efficiency and empower staff. We start off the interview talking about AI and how HealthAxis is using it to optimize call center operations. Plus, he shares some of the key improvements these AI-driven tools have brought to the customer interactions. This included things like reduced average handle time (AHT) and improved agent productivity.
Learn more about HealthAxis: https://healthaxis.com/
Health IT Community: https://www.healthcareittoday.com/…...more