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Join us for a candid conversation with Dr. Lyle Berkowitz—founder & CEO of KeyCare, veteran Northwestern Medicine physician, and leading voice in AI-powered virtual care.
In this episode of Digital Health Interviews, Dr. Berkowitz reflects on 30 years in the trenches, from paper charts to ambient AI, and tackles the big questions: Why does telehealth still only account for a small percentage of visits after seven decades of technology? Is value-based care finally finding its footing? And can AI break through the incentive barriers that have stymied cost reductions in healthcare?
Tune in as we explore KeyCare’s mission, the realities of innovation vs. economics, and the AI use cases Dr. Berkowitz believes will truly reshape patient care.
Lyle Berkowitz - CEO at KeyCare
https://www.keycare.org/ / drlyle 00:00 Intro
01:11 Greetings
01:29 Lyle's background
02:21 Having been in the trenches for decades, how have you seen the healthcare lan…...more
SAD principal in Healthcare by Lyle Berkowitz - Simplify, Automate, and Delegate! #digitalhealth
21Likes
5,588Views
Apr 302025
Join us for a candid conversation with Dr. Lyle Berkowitz—founder & CEO of KeyCare, veteran Northwestern Medicine physician, and leading voice in AI-powered virtual care.
In this episode of Digital Health Interviews, Dr. Berkowitz reflects on 30 years in the trenches, from paper charts to ambient AI, and tackles the big questions: Why does telehealth still only account for a small percentage of visits after seven decades of technology? Is value-based care finally finding its footing? And can AI break through the incentive barriers that have stymied cost reductions in healthcare?
Tune in as we explore KeyCare’s mission, the realities of innovation vs. economics, and the AI use cases Dr. Berkowitz believes will truly reshape patient care.
Lyle Berkowitz - CEO at KeyCare
https://www.keycare.org/ / drlyle 00:00 Intro
01:11 Greetings
01:29 Lyle's background
02:21 Having been in the trenches for decades, how have you seen the healthcare landscape transform in terms of patient care, technology integration, and operational models? Would you say these changes have driven us toward better outcomes or worse?
05:07 What do you think about value-based care, and if it's going in the right direction in this country?
08:01 The industry often promotes innovation as a solution for reducing costs and improving quality. However, with healthcare spending in the US projected to exceed $5 trillion in 2025, do you think the promise of technology truly aligns with the economic realities? Or might we be overlooking a deeper disconnect between innovation uptake and cost control?
11:19 So are you saying that we don't see major cost reductions in healthcare thanks to technologies, because most of the time, founders can't figure out all the correct incentives for all sides involved in healthcare?
15:15 Tell us more about KeyCare.
16:54 Are you planning to work with any other EMRs besides Epic?
18:20 Would you consider other available telehealth vendors as your competitors?
21:33 Did you come up with the idea of KeyCare because of the pandemic?
24:45 Telehealth is still only 5% of all insurance claims, correct?
25:56 Considering that telehealth technologies have been around for about 70 years, does this adoption rate meet your expectations?
30:21 Do you think AI will be adopted in healthcare much faster than it took for telehealth to get where we are now?
33:03 What are the use cases of AI in healthcare that you are excited about?
35:17 Over nearly three decades, you have worn many hats—from physician to chief medical officer, startup founder, board member, and investor. Is there a particular role you enjoy more than others?
37:28 Lyle's piece of advice for startup founders in digital health.
Thanks for watching! If you enjoyed this deep dive with Dr. Berkowitz, like this video, subscribe to our channel, and ring the bell so you never miss an episode. Share your thoughts below—what do you see as the biggest hurdle for telehealth or AI in healthcare?
See you at the next Digital Health Interview!
BeKey Healthcare Development Services: https://bekey.io/healthcare-software-...
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