What You Should Know:
– Webex Contact Center is transforming patient engagement with its latest integration with Epic’s electronic health record (EHR) system.
– Announced at HIMSS 2025, the integration empowers contact center agents and healthcare…
Continue Reading
Collaboration tools such as Microsoft Teams, Google Workspace and Cisco Webex can help clinicians and healthcare organization staff communicate with patients, care teams, external specialists and other departments or team members quickly and effectively….
Continue Reading
1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
Portsmouth Hospitals University NHS Trust has expanded digital patient communications through a redesign of its patient engagement portal and solutions from Healthcare Communications.
Since September 2023, the digital patient communications programme team has revamped the…
Mid and South Essex NHS Foundation Trust has rolled out an integrated AI solution and communications platform, with the aim of reducing missed appointments and improving waiting times.
The solution was deployed across the whole…
