Patty Hayward is focusing on at least three technologies at HIMSS25: cloud-first strategies that break free from on-premise limitations, agentic AI that automates complex workflows without dedicated coders, and AI-driven contact centers that transform…
Continue Reading
Patty Hayward, General Manager of Healthcare and Life Sciences at Talkdesk
The most effective way to reduce the amount of money our country spends annually on healthcare – which now exceeds $4.1 trillion – is…
Continue Reading
Contact center vendor Talkdesk is placing a big bet on generative AI, transforming its technologies and processes with the AI that exploded in popularity with the release of ChatGPT.Patty Hayward, vice president and general…
Continue Reading
For healthcare consumers, the patient journey is more complicated and frustrating than ever. But with far more choices of primary care providers, specialists, health insurers, coverage plans, where they get their prescriptions filled, and…
Continue Reading
As we kick off 2024, we wanted to start the new year with a series of 2024 Health IT predictions. We asked the Healthcare IT Today community to submit their predictions and we received…
Continue Reading
Moving is a very daunting task. The longer you live somewhere the more stuff you have to pack up into boxes and then unpack in your new place. And you’ve kept this stuff for…
Continue Reading
