Overview of the Incident
A distressing incident involving a stroke patient and his wife has highlighted serious concerns about the reliability of non-emergency patient transport services in the UK. Terry Allen from Pangbourne, Berkshire, and…
Martha Thorne, SVP and General Manager, EnlivenHealth
2025 has been a year of hard truths for retail pharmacy.
Persistent reimbursement pressures, escalating fees, workforce shortages and policy whiplash have forced many operators to rethink how they…
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Accrete Health’s partnership with Atalan is aimed at improving clinical retention, the patient experience and outcomes.The venture arm of Bon Secours Mercy Health is partnering with Clinician Retention Intelligence (CRI) platform Atalan to bridge…
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What You Should Know:
– Included Health has launched “Dot,” a new intelligent AI assistant designed to move beyond generic medical advice by leveraging deep integrations with member claims, benefits, and clinical data.
– Refined on…
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What You Should Know:
– The Beryl Institute’s new paper, From Myths to Truths: Reframing Physician Perceptions of Patient Experience, identifies and refutes five common misconceptions held by physicians regarding patient experience, moving the conversation…
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Workforce instability threatens your organizationâs ability to achieve mission-critical outcomes, including a positive patient experience, improved clinical care, strong financial performance, and strategic growth. Yet the cycle of clinician turnover seems inescapableâburned-out clinicians leave,…
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What You Should Know:
– A new report from the KLAS Arch Collaborative finds that dissatisfaction with organizational leadership is the primary non-personal reason at-risk clinicians plan to leave their jobs.
– The dissatisfaction is strongly…
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It’s easy to talk about AI in broad terms. It’s harder to show how the technology supports a person trying to navigate benefits, costs, or a complex health journey. That’s exactly what Mike Serbinis…
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Historic Healthcare AI Partnership Announced
West Des Moines, Iowa-based UnityPoint Health has made healthcare history by becoming the first organization to join Mayo Clinic Platform_Insights, a groundbreaking program designed to accelerate digital transformation across the…
Johns Hopkins Medicine reduced its call volume by 3% and its operating costs by $1.4 million using a contact center solution from Avaya, giving staff more time to assist patients with complex needs.
Adding Value…
