The following is a guest article by Shikha Bajaj, VP, Healthcare Transformation & Medtech Lead at Publicis Sapient
For many, finding an in-network doctor or booking an appointment feels like navigating a maze. There’s no…
The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
1. What Are the Different Types of Chatbots?
Artificial intelligence–powered chatbots have greater comprehension and can respond to more complex requests with personalization that mimics human conversation. Generative AI chatbots provide real-time responses and deliver…
What You Should Know:
– Press Ganey, a leader in experience measurement, data analytics, and insights, today announced an expansion to its PX Connect Suite, enabling healthcare organizations to capture and act on patient sentiment…
Continue Reading
The following is a guest article by Dave Werry, Co-Founder & President at Well
Personalized healthcare continues to become more ubiquitous, and its well-documented benefits include greater health outcomes, enhanced convenience, and reduced employer costs….
Photon Founders: Otto, Rado, and Sam
What You Should Know:
– Photon Health, a digital health startup focused on reimagining the prescription experience raises $9M in Series A funding round led by Notation and Flare Capital….
Continue Reading
What You Should Know:
– A new survey conducted by Hyro, a healthcare AI-powered communications company, has revealed significant gaps in patient support within the US healthcare system.
– The survey of over 1,500 patients highlights…
Continue Reading
Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch…
Continue Reading
Staffing for urgent care sites has always been a challenge at Baptist Health, which is headquartered in Louisville, Kentucky, and serves that state and Indiana.THE PROBLEM
Staff at Baptist Health can look at prior patterns…
Digital technology is key to delivering the new government’s ambition of moving care closer to home, says a report from The King’s Fund.
In its manifesto, Labour calls for a move towards a ‘neighbourhood health…
