Modern Contact Centers Provide a Seamless Patient Experience
Healthcare organizations that are looking to upgrade their contact center or phone systems, foster a more engaging patient experience or save money — as well as those…
AI Meets the Front Lines: The Contact Center of the FutureBy Bill Smith
Bill Smith is director of Epic practice at Cordea Consulting.
Hospitals are always striving to deliver a better patient experience….
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What You Should Know:
– Corewell Health™ has chosen Abridge as its enterprise-wide AI platform for clinical documentation to deliver a better patient experience and increase clinician satisfaction. During a 90-day pilot, Corewell Health’s enterprise team partnered with Abridge’s…
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Patty Trainor, Sr. Director KS&R
Infusion Clinics (ICs) face a delicate balancing act. They must strive for operational excellence while simultaneously navigating the realities of competition, patient care challenges, and compliance requirements. It’s a difficult…
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John Marchesano, Strategic Partnerships Manager, Healthcare at E Ink
The link between patient experience and health outcomes is well-established: positive interactions enhance communication, adherence, and reduce readmissions, ultimately leading to improved results and greater provider…
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Oklahoma Heart Hospital was founded in 2002 with the idea of being something truly different – an all-digital hospital with a heavy focus on the patient experience and the latest automation that would change…
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What You Should Know:
– Thoughtful AI, an innovator in AI-powered revenue cycle transformation, has announced the launch of its comprehensive team of specialized AI Agents for revenue cycle management (RCM).
– By optimizing back-office operations…
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Juan Jose (JJ) Lopez Murphy, Head of AI and Data Science at Globant
As the AI market in healthcare soars to a projected $187.95 billion by 2030, the transformative impact of technology on patient care becomes…
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What You Should Know:
– AdventHealth Manchester announced the opening of its first telehealth primary care clinic, AdventHealth Clinic Corbin, located within the Corbin Walmart.
– The telehealth primary care clinic aims to provide accessible and…
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Ron Jones, Directors of Operations, Revenue Enterprises
Understanding patient satisfaction scores is not just about numbers. It’s about gaining insights that can significantly impact the revenue cycle. From reimbursement rates to patient retention to physician…
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