What You Should Know:
– mPulse, a provider of Health Experience and Insights (HXI) technology, has acquired Clarity Software Solutions, a leader in health communications technology. Financial details of the acquisition were not disclsoed.
– The…
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What You Should Know:
– Overall customer satisfaction with mail order pharmacies has risen steadily, while satisfaction with chain drug stores has slid, causing many chain drug store customers to consider switching providers,…
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What You Should Know:
– A new class of health plan leaders is setting itself apart by excelling in clear communication, digital convenience, and meaningful member support, according to the J.D. Power 2025 U.S. Commercial…
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Data from the J.D. Power 2025 U.S. Healthcare Digital Experience Study revealed that health insurance members enrolled in health plans and Medicare Advantage plans use their plan websites and mobile apps as their primary…
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Cigna Healthcare leads in member satisfaction with digital experience among commercial health plans, while UPMC Health Plan ranks highest among Medicare Advantage plans, according to a new report.
The J.D. Power U.S. Healthcare Digital Experience…
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What You Should Know:
– Health insurance members, both in commercial and Medicare Advantage plans, are increasingly relying on their health plan’s websites and mobile apps for communication. However, these digital experiences are falling short…
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The J.D. Power 2024 U.S. Telehealth Satisfaction Study released on Thursday shows a slight decrease, down 1% from last year, in patient satisfaction with direct-to-consumer telehealth providers and a substantial increase, up 18%, in…
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What You Should Know:
– Telehealth, hailed as a potential game-changer in healthcare accessibility, has experienced mixed success in meeting patient expectations, according to the latest J.D. Power 2024 U.S. Telehealth Satisfaction Study.
– While telehealth…
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What You Should Know:
– The J.D. Power 2024 U.S. Commercial Member Health Plan Study, released, highlights a significant gap in customer satisfaction between different health insurance providers. While overall satisfaction has increased slightly, the…
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Commercial health plans and Medicare Advantage plans are largely insufficient when it comes to providing members with a positive digital experience, a new report released Tuesday shows.
The inaugural J.D. Power U.S. Healthcare Digital Experience…
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