Dan O’Connor, Vice President, Service Desk Delivery at HCTec, says that resolving a customer service call involves a lot more than fixing the problem that the customer bought. You have to leave the customer…
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Many factors make revenue cycle management (RCM) a big headache for U.S. health care providers. Aakarsh Sethi, Senior Product Manager at Infinx, lists the forms of “fragmentation” in payments: not just many different payers,…
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VBA offers numerous portals to payers and their clients (which include doctors, patients, brokers, and more)—”one-stop shopping” for a large range of services. To ease the user experience with these services, the company has…
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The ambient voice solution at Medvise.AI focuses on the revenue cycle. According to CEO Gautamdev Chowdary, they have trained their voice-to-text transcription on medical input and made it extremely accurate with full automation. They…
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It’s reasonable for a company like MRO to have a chief interoperability officer. According to their chief interoperability officer, Anthony Murray, the company has spent 22 years building tools to “exchange data seamlessly” in…
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Paulo Pinho, MD, Chief Medical and Strategy Officer at Discern Health, highlighted to us that analytics have to be explainable to be trusted. It’s not enough to show a correlation, but to demonstrate that…
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MediQuant has been providing health data management and active archiving since 1999. In this video, CEO Jim Jacobs describes how they seek “one patient, one record” so that providers have complete and accurate data for…
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In this intriguing video, important advances in transparency of health care prices are explained by Mark Galvin, Founder, President and CEO at TALON at the HCAA conference in Las Vegas.
Two “watershed moments” have been…
One of the hottest topics in healthcare and particularly at the HIMSS 2024 conference is ambient clinical voice. We haven’t seen this much universal interest in a health IT product since the government offered…
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We’ve written a number of articles on the Nuance DAX (now called Nuance DAX Copilot aligning with Microsoft’s Copilot) ambient clinical voice solution. Nuance and Microsoft recently announced that DAX Copilot was going to…
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