The following is a guest article by Matt Lauer, XM Data Scientist at Qualtrics
Revenue cycle leaders must embrace a holistic perspective on patient feedback, recognizing that even minor improvements in satisfaction scores can signify…
What You Should Know:
– Infinitus Systems, Inc., healthcare’s leading agentic communications partner powering more than 100 million minutes of conversations, today launched its next generation of clinical AI agents for patient-facing conversations.
– These new agents…
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Matt Gierhart shares how conversations with teams at Highmark, enGen, and others revealed the day-to-day friction hidden behind enrollment workflows.Spoiler: the catalyst wasn’t technology — it was empathy for the people doing the work.Full…
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Kindness and empathy seem to be in short supply in today’s world. All the more reason to make the extra effort to demonstrate their power in our professional and personal lives.
By Paul Cerrato, MA,…
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What You Should Know:
– The Beryl Institute’s new paper, From Myths to Truths: Reframing Physician Perceptions of Patient Experience, identifies and refutes five common misconceptions held by physicians regarding patient experience, moving the conversation…
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What You Should Know:
– Empathy Health Technologies, the maker of the Sober Sidekick platform, has secured $7.6M in new growth funding, bringing its total to $11.4M.
– The investment will fuel the expansion of its…
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Jared Mauskopf, CEO of Medical Web Experts
John Deutsch, CEO of Bridge
Patient portals, once heralded as the pathway to empowered connection, have instead become transactional cul-de-sacs. They offer the illusion of convenience for tasks like…
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Bent Philipson, Founder of Philosophy Care
There has never been a greater need for more comprehensive and compassionate approaches to elder care as countries struggle to support aging populations everywhere. Clinical and custodial frameworks still…
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MedSetGo, an AI-driven healthcare company modernizing patient care transitions, today announced the close of its $2.4 million oversubscribed seed round, exceeding its target by 20%. The round was led by TurboStart with participation from Gold House Ventures,…
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Thomas Kluz, Managing Director at Niterra Ventures
“AI is going to replace doctors.”
It’s a provocative, yet increasingly common fear whispered in hospital corridors and debated in medical forums. For many clinicians, the idea that software could…
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