Artificial intelligence chatbots can draft empathetic responses to cancer questions, but how patients perceive chatbot empathy remains unclear. Here, we found that people with cancer rated chatbot responses as more empathetic than physician responses….
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Kevin Healy, CEO at ReferWell
What You Should Know:
– ReferWell, a digital healthcare company specializing in navigating care access, has announced the appointment of Kevin Healy as its new Chief Executive Officer, effective April 1,…
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There has been tremendous progress in healthcare IT interoperability, but this video is a stark reminder of how much more we need to do to better support patients, caregivers, and their providers. Health information…
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Andrea Greco, SVP of Healthcare Safety, CENTEGIX
Jennifer Schmitz, MSN, EMT-P, CEN, CPEN, FNP-C, NE-BC, VP of Client Engagement, Engage, powered by the ENA
De-escalation is a critical skill in healthcare, particularly in environments where emotions…
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Empathy Health Technologies announced it has secured $2.3 million in seed funding to expand its Sober Sidekick app. Investors include Nina Capital, HealthX Ventures, 46 Ventures, the Venture Center, Ikigai Growth Partners, Suncoast Ventures, High…
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The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
A new NYU Langone Health study shows that generative artificial intelligence compares favorably to provider responses when answering patient questions in electronic health record email baskets – and could help reduce the documentation burden…
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What You Should Know: – mpathic, the leader in AI-powered actionable conversation analytics specializing in healthcare, life sciences, and client services was recently awarded an NIH SBIR grant to address racial bias in mental…
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Qualtrics is a data collection and analysis platform that’s used by many in health care, focused on “experience management.” In this video, Adrienne Boissy, MD, Chief Medical Officer, explains that good treatment depends on…
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From left to right – Adam Odessky and Cristian Pascual What You Should Know: – Mediktor, a provider of AI-powered healthcare solutions, announced today the acquisition of Sensely, a San Francisco-based innovator in conversational…
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