Introduction to Firstsource’s ISG Recognition
Firstsource Solutions Limited, a prominent global business process management services provider within the RP-Sanjiv Goenka Group portfolio, has achieved significant industry recognition by being designated as a ‘Leader’ in Digital…
Continue Reading
Numerous Google Cloud services, including those used widely within healthcare, such as Google Vertex AI Online Prediction, Dialogflow CX, Agent Assist and Contact Center AI, were down for nearly four hours on Thursday affecting…
Continue Reading
What You Should Know:
– League, a healthcare consumer experience (CX) platform, and Arcadia, a prominent healthcare data platform announced a strategic partnership to transform how consumers engage with their healthcare.
– The collaboration will combine…
Continue Reading
What You Should Know:
– Talkdesk, a global leader in AI-powered customer experience (CX) solutions, today announced new enhancements to its Talkdesk Healthcare Experience Cloud™ that further integrate its platform with EHR provider Epic.
– The…
Continue Reading
Imperial College Healthcare NHS Trust has announced plans to upgrade to a cloud-based contact centre solution that connects data, systems, teams and communication channels.
The Converse CX, solution from Netcall is expected to go live…
mPulse’s Fourth Recent Acquisition Showcases its Commitment to Transforming Healthcare through Innovative Solutions and a Consumer-First Approach
mPulse, a leading provider of Health Experience and Insights (HXI) technology, announced today that it has acquired Zipari,…
What You Should Know:
– Everise, a global leader in healthcare customer experience (CX), today announced its acquisition of Continuum Global Solutions’ (CGS) healthcare vertical from Skyview Capital.
– Everise’s acquisition of CGS’s healthcare vertical is…
Continue Reading
Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer…
1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
What You Should Know:
– Talkdesk, a provider of AI-powered customer experience (CX) solutions, recently announced the integration of its Talkdesk Copilot with Epic’s Cheers CRM suite.
– By integrating Talkdesk Copilot with Epic Cheers CRM,…
Continue Reading
