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Prison IT and data sharing issues risk patient safety, finds report

Prison IT and data sharing issues risk patient safety, finds report

July 28, 2025July 28, 2025
Flo Health denies unlawfully sharing personal data with Meta

Flo Health denies unlawfully sharing personal data with Meta

July 28, 2025July 28, 2025
Digital Health Faces Q2’25 Pullback: Funding Falls to 5-Year Low

Digital Health Faces Q2’25 Pullback: Funding Falls to 5-Year Low

July 28, 2025July 28, 2025
Breaking the Silence: Using AI to Empower Men to Seek Help for Mental Health

Breaking the Silence: Using AI to Empower Men to Seek Help for Mental Health

July 28, 2025July 28, 2025
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Tag: customer experience

Everise Acquires CGS Healthcare Vertical, Expands US Footprint and Service Offerings

Everise Acquires CGS Healthcare Vertical, Expands US Footprint and Service Offerings

September 25, 2024September 25, 2024HIT Consultant

What You Should Know: 

– Everise, a global leader in healthcare customer experience (CX), today announced its acquisition of Continuum Global Solutions’ (CGS) healthcare vertical from Skyview Capital. 

– Everise’s acquisition of CGS’s healthcare vertical is…

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Ethical AI-based scribe tech helps WellPower slash documentation time

Ethical AI-based scribe tech helps WellPower slash documentation time

August 21, 2024August 21, 2024Healthcare IT news

A recent Gartner survey found the majority of customers are “AI shy”: 64% say they’d rather companies not incorporate AI into the customer experience. Customers also were concerned about AI and incorrect information (42%),…

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How to Personalize Customer Experience with Data and AI

How to Personalize Customer Experience with Data and AI

August 20, 2024August 20, 2024HealthTech Magazine

Organizations across all industries have more access to data than they’ve ever had before, but they’re still evolving when it comes to transforming that data into actionable insights.
This transformation is especially crucial for customer…

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3 Areas of Focus to Elevate the Customer Experience for All

3 Areas of Focus to Elevate the Customer Experience for All

August 19, 2024August 20, 2024HealthTech Magazine

1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…

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Talkdesk Copilot Embedded in Epic Cheers CRM

Talkdesk Copilot Embedded in Epic Cheers CRM

August 19, 2024August 19, 2024HIT Consultant

What You Should Know: 

– Talkdesk, a provider of AI-powered customer experience (CX) solutions, recently announced the integration of its Talkdesk Copilot with Epic’s Cheers CRM suite. 

– By integrating Talkdesk Copilot with Epic Cheers CRM,…

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Fair Square Medicare Launches GenAI-Powered Voice Agent

Fair Square Medicare Launches GenAI-Powered Voice Agent

August 14, 2024August 15, 2024HIT Consultant

What You Should Know:

– Fair Square Medicare, a technology company building the next generation of software solutions for Medicare companies, today unveiled Vox, a groundbreaking generative AI platform that transforms customer experience for Medicare carriers…

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69% of Consumers Will Switch Providers if Communications Don’t Meet Expectations

69% of Consumers Will Switch Providers if Communications Don’t Meet Expectations

July 23, 2024July 24, 2024HIT Consultant

What You Should Know:  – Smart Communications, a technology company focused on helping businesses engage in more meaningful customer conversations, released the findings of its 2024 Global Benchmark Report on the State of Healthcare…

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The Digital Advantage: Augmenting the Healthcare Customer Experience

The Digital Advantage: Augmenting the Healthcare Customer Experience

April 29, 2024April 29, 2024HIT Consultant

Becky Watkins, Senior VP of Client Solutions of ResultsCX

When interacting with industries such as retail, hospitality, and finance, we’ve all become accustomed to quick, effective, and personalized customer service. It’s no surprise that when…

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Authenticx Launches GenAI Solution for Healthcare

Authenticx Launches GenAI Solution for Healthcare

February 20, 2024February 21, 2024HIT Consultant

What You Should Know:

– Authenticx, the leading platform for analyzing healthcare customer conversations, has unveiled a groundbreaking generative AI (GenAI) solution.

– By leveraging Authenticx’s GenAI solution, healthcare organizations can gain a deeper understanding of…

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A Recap of Recent KLAS Emerging Insights Reports

A Recap of Recent KLAS Emerging Insights Reports

February 13, 2024February 13, 2024KLAS Research

Sometimes, all it takes for KLAS to delve into uncharted territory is a provider request. In the case of researching emerging companies and solutions, KLAS had many healthcare providers asking for more insights and…

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Transformation implies an order of magnitude improvement in performance, as opposed to incremental improvement. Digital implies the convergence of technologies in which the total is greater than the sum of the parts. Thus, digital transformation unlocks breakthrough or innovative business performance through the synergistic use of technology. Said another way, digital transformation is what turns the lead into gold.

Andy Lehman

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