Patients and caregivers call hospitals for many reasons, including to make an appointment, inquire about a loved one’s condition, ask for a prescription refill, get directions, or in a medical emergency. Answering the phone…
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Jake Pyles, CEO at CipherHealth
Healthcare looks a lot different than it did a few years ago. Healthcare leaders need to address rising consumerism, persistent labor shortages, systemic equity gaps, and a critical shift toward…
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Consumerism has gained more traction across different markets, and the healthcare industry is also leaning into a consumer-centric approach to better cater to patients’ needs. In 2022, KLAS published a report sharing patients’ perspectives…
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Aditya Bansod from Luma Health addresses consumerism in healthcare. While the industry talks about patients as consumers, Aditya sheds light on the existing gap between rhetoric and reality. He emphasizes the urgent need for…
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What You Should Know:
– mPulse, a leader in conversational AI and digital health engagement, has taken a major leap forward by acquiring both HealthTrio and Decision Point Healthcare Solutions.
This strategic move positions…
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Jeff Gartland, CEO at Relatient, discusses how the relationship between patients and providers is impacted by technological advancements and how optimizing it is crucial in the era of healthcare consumerism. He also explains why…
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Last week, healthcare-focused market research firm Trilliant Health released a report detailing the most significant economic trends affecting stakeholders in the U.S. healthcare sector this year. Some of the main ideas covered in the…
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If hospitals want to win in the game of digital transformation, they have to start thinking a bit more like Netflix and Amazon, according to Sara Vaezy, Providence’s chief strategy and digital officer.
“In every…
The following is a guest article by Lynne Bell, Vice President, Vertical Markets at Spectrum Enterprise
Digital transformation in the healthcare industry has been propelled by technology advancements, evolving regulations, and changing patient expectations. When…
By Sarai Rodriguez
August 03, 2023 – A recent analysis of Yelp reviews shows that strong patient-provider communication is key to a good online provider review.
The study, which looked at plastic surgeons in particular, also showed…
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