Mike White, Principal, Alexander Group
The healthcare industry rose to the occasion at the outset of global healthcare challenges beginning in 2020. Around the world, hospitals, outpatient facilities, MedTech organizations, and research firms embraced digital…
Continue Reading
The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
What You Should Know:
– LeanTaaS, a provider of AI-powered capacity management solutions for healthcare, today released its comprehensive report, The State of Inpatient Capacity Optimization.
– The report delves into the pressing challenges faced by…
Continue Reading
Humber Teaching NHS Foundation Trust has signed a three-year contract with Accurx for a patient communication platform to replace paper-based processes with digital ways of operating.
The system went live on 1 June 2024 at…
1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
Lane Wise, Director of Customer Success at ABOUT Healthcare
For patients, every transition of care to a different facility brings the risk of complications.
When a patient is transitioning from a hospital to a post-acute care facility, for…
Continue Reading
In this case study, Horizon Fellowship Fellow Jasjit Singh Syan, Senior Clinical Fellow in Cardiology at Chelsea and Westminster Hospital NHS Foundation Trust and Cardiology Registrar In Training at West Middlesex University Hospital, shares…
Continue Reading
A Helping Hand with Clinical Mobility
To optimize their environments, healthcare organizations need a grasp on the current state of their people, processes and technology. But providers are generally not in the business of IT…
Patient communications firm Artera has expanded its support for federally qualified health centers (FQHCs), including Bedford-Stuyvesant Family Health Center in Brooklyn and Moses Lake Community Health Center in Washington.The expanded support means these FQHCs…
Continue Reading
A series of remotely exploitable vulnerabilities are affecting Philips’ Vue Picture Archiving and Communication Systems Versions prior to 12.2.8.410, the Cybersecurity and Infrastructure Security Agency said this past week. They could allow cybercriminals to…
Continue Reading
