For the 111th episode of the Healthcare IT Podcast, we are diving deep into experience management! We start off by examining where we are today with our approach to experience management in healthcare. Next,…
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At the recent ViVE2023 conference a lot of industry experts stopped by for quick discussions on a variety of interesting topics. Here are some of those recorded conversations with Divurgent, Laurel Road, Santa Clara…
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On February 6, a set of key priorities for the future of healthcare was released by AdvancedMD. I talked to Tim Costantino, vice president and head of product, about challenges and potential barriers to…
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The top story ViVE2023 wasn’t a major product launch, new legislation, or a mega-merger. Instead, the entire industry seems to be waiting for better times to arrive. Vendors are waiting for the economy to…
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The knowledgeable patient can still be seen as a threat, even by a medical resident. While every institution talks about how they much they care about their patients, they still tell patients that they…
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The following is a guest article by Dmitrii Evstiukhin, Director of Managed Services at Provectus
In today’s world, personalized and efficient digital interactions are expected, especially in the healthcare industry. To meet those demands, organizations…
It feels like a twentieth-century school exercise in penmanship, not a professional office visit. Where else but the doctor’s office are we asked to come fifteen minutes early to fill out a form with…
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This week I’ve been blessed to be able to attend the Qualtrics X4 conference focused on experience management. This user conference brings together Chief Experience Officers from multiple industries with healthcare playing a major…
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There has been this huge rush to implement AI wherever it can be added. And while nothing is wrong with this, it’s important that we don’t loose sight of AI being a tool and…
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The following is a guest article by Josh Wilda, CIO at University of Michigan Health-West.
Armando Ruiz is like many who walk through the doors of Exalta Health: an elderly man greeted in his native…
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