What You Should Know:
– eClinicalWorks®, the largest ambulatory cloud EHR, today announced that United Digestive has selected healow® Genie – a first-of-its-kind, EHR-agnostic, AI-powered contact center solution – for implementation across its practices.
– The soon-to-be-launched integration…
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Justin Dearborn is founder and CEO of Praia Health.
Tell me about yourself and the company.
Praia Health is celebrating our one-year anniversary of our spinout of the Providence health system and their incubation group. We…
TrampolineAI, an AI-powered contact center platform for health plans, launched on Thursday. It was built at Redesign Health, a healthcare innovation company.
Payers’ contact centers often deal with high call volumes and outdated systems, leading…
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Times are changing, and patients now expect the same seamless integrated payment experience with their healthcare provider that they get with other industries, such as retail.Healthcare providers need to adapt and implement secure new…
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Front desks and call centers in health care struggle with overloads at peak times, according to Ada Andruszkiewicz, COO & Co-founder at Talkie.ai. At 8:00 or 9:00 in the morning, staff may have to…
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Dugan Winkie, Head of Commercial Strategy at Cedar
What if AI could dramatically reduce call volume, improve patient satisfaction, and empower your call center staff? In this exclusive interview, Dugan Winkie, Head of Commercial Strategy…
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GPT-enabled conversational AI provider Hyro announced it finalized an extension of its Series B funding round. The company told MobiHealthNews that the total Series B funding equates to $35 million, bringing the company’s total…
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It’s a multiphased project that will see the Cheers CRM enabling Sentara Health’s clinical access center to view all of the patient information in one dashboard, including scheduled appointments, bills and claims, and previous…
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AI and automation are all the buzz in healthcare technology right now. There's a feeling that if you're not doing it, then you're doing something wrong. The challenge for healthcare IT leaders is that…
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1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
