For nearly 20 years, the worldwide healthcare safety organization ECRI has published its list of Top 10 Health Technology Hazards. This year’s edition is topped by a fast-changing technology with huge promise for healthcare,…
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Introduction
Artificial intelligence has permeated various aspects of healthcare, promising efficiency, enhanced patient care, and operational improvements. However, not all AI investments deliver the intended impacts, and navigating the “AI hype” is essential for healthcare…
What You Should Know:
– Volpara Health, a global leader in cancer detection software, has been awarded a significant contract with the U.S. Defense Health Agency (DHA) valued at $7.3M over five years.
– The contract…
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Parakeet’s founding team Co-founder and CEO Jung Park, Co-founder Eric Mao, and CTO Aaron Lee
What You Should Know:
– Parakeet Health, a generative AI company focused on revolutionizing patient engagement, has announced the launch of…
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Contact Center Automation Trends
To help meet patient and employee expectations, certain automation trends have emerged to keep healthcare contact centers operating as smoothly as possible.
Medical AI Chatbots
Medical AI chatbots are increasingly used to manage…
Clunky appointment scheduling and frustrating call center experiences can drive patients to seek care elsewhere. When patients face long wait times, confusing automated systems or unhelpful staff, their frustration can lead them to switch…
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by Owen Hughes
Volunteers at two NHS trusts in the Midlands are using an AI based scheduling tool in an effort to bring down waiting lists and tackle missed appointments.
George Eliot Hospital NHS Trust and…
US non-profit health system Ascension has confirmed that its electronic health record (EHR) system has been restored across all of its sites following a ransomware incident last month. The Catholic health system’s EHR and various…
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North Central London Integrated Care Board (ICB) has partnered with the Islington GP Federation and digital health firm SPRYT to pilot the use of WhatsApp combined with AI to streamline cervical cancer screening and…
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What You Should Know:
– Sturdy Health, a leading healthcare system in Southeastern Massachusetts and Rhode Island, has announced a new partnership with Notable, the AI platform for healthcare operations.
– The strategic collaboration aims to…
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