The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
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PocketHealth today launched Appointment Reminders, a new product integrated within its image sharing platform that enables healthcare providers to reduce the number of missed appointments through personalized, automated patient-communications.With Appointment Reminders, imaging…
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HCA Healthcare announces that hackers have stolen patient data from an external storage site used to automate email message formatting and posted it for sale on an online forum.
According to DataBreaches.net, the…
Urban Health Plan, a federally qualified community health center with locations in New York City, uses artificial intelligence from eClinicalWorks to identify patients who are more likely to miss their appointments. Personalized outreach to…
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Product enhancements based on the application of artificial intelligence (AI) featured prominently at the recent 2023 Health Centers Summit (HCS2023) hosted by eClinicalWorks. CEO Girish Navani showcased new AI powered search capabilities, AI-generated patient…
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By Mark Melchionna
May 02, 2023 – Led by MetroHealth and Case Western Reserve University (CWRU) researchers and published in the Journal of General Internal Medicine, new research indicates a high level of success associated with…
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