Healthcare organizations are all too familiar with legacy applications, especially in a connected environment with devices that may rely on outdated systems or processes. A certain amount of technical debt is a reality for…
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The IT team approached this challenge with a carefully planned strategy, Nasir says, beginning with the health system’s smallest hospital. Ensuring seamless roaming between legacy and new networks was a priority at each stage,…
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Why Healthcare Is Improving Data AccessibilityHealthcare organizations have struggled for years to synthesize data at a rate and level of quality that makes it useful to providers at the point of care. Though it’s…
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Healthcare organizations can benefit from the agility afforded by platform engineering, a discipline that takes DevOps to the next level. The approach provides a standardized, self-service platform for developers that reduces operational overhead, accelerates…
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Having requests come to the entire team instead of just one person results in a more timely response for the employee and builds HR staff knowledge because they’re handling all types of calls, says…
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He’s a strong advocate of keeping processes as simple and streamlined as possible.“I think of our supply chain as a three-legged stool,” Bakelaar says. “We have Workday, which is our ERP, we have our…
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Leaders across industries continue to eye relevant use cases for automation and artificial intelligence to improve business operations.
That includes the senior care sector, where there’s a lot of potential for organizations to deploy emerging…
Contact Center Automation Trends
To help meet patient and employee expectations, certain automation trends have emerged to keep healthcare contact centers operating as smoothly as possible.
Medical AI Chatbots
Medical AI chatbots are increasingly used to manage…
The Role of AI in Healthcare Contact Centers
Artificial intelligence is transforming contact center operations by better handling administrative tasks and call routing, allowing human agents to focus on interactions that require more empathy and…
1. What Are the Different Types of Chatbots?
Artificial intelligence–powered chatbots have greater comprehension and can respond to more complex requests with personalization that mimics human conversation. Generative AI chatbots provide real-time responses and deliver…
