The implementation of a ‘check and cancel’ appointment system within the Surgery Connect cloud-telephony framework at Hall Green Health (HGH) GP practice has improved patient accessibility and helped reduce administrative burdens.
HGH, a practice within…
When the FDA approves a drug, passing that regulatory bar of safety and efficacy puts it on the path toward likely reimbursement by government and commercial payers. The same has not been true for…
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1. Contact Center Solutions Are Key Tools for CX
Contact centers extend beyond a typical support call center to include an area with a “density of interactions,” such as a billing team, nursing station in…
Some of the world’s most impactful companies were founded by college-aged visionaries — think Facebook, Microsoft and Dell. While it is unlikely that Brooklyn-based Cresilon will achieve levels of size and influence as grand…
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Roughly one in three Americans, 96 million adults, has prediabetes – but only 2-3% are offered help to prevent progression to full-blown disease. The medical effects of diabetes are significant, of course – affecting eyesight,…
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What You Should Know:
– Talkdesk, a provider of AI-powered customer experience (CX) solutions, recently announced the integration of its Talkdesk Copilot with Epic’s Cheers CRM suite.
– By integrating Talkdesk Copilot with Epic Cheers CRM,…
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Carequality – the decade-old interoperability initiative whose information exchange framework comprises more than 45 networks linking more than 50,000 outpatient clinics and 4,200 hospitals – announced this past Friday that it will “thoughtfully align”…
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Amy Brown, Founder & CEO of Authenticx
The digital era presents healthcare leaders with a formidable challenge: a tidal wave of online health misinformation shaping patient behaviors and decisions. A single viral social media post…
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What You Should Know:
– Accenture today announced a strategic investment in Earli Inc., a biotechnology company pioneering a novel approach to early cancer detection.
– Earli’s groundbreaking technology aims to transform cancer diagnosis and treatment…
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Portsmouth Hospitals University NHS Trust has expanded digital patient communications through a redesign of its patient engagement portal and solutions from Healthcare Communications.
Since September 2023, the digital patient communications programme team has revamped the…
